Download Software and Hardware Infrastructure Support brochure (PDF file)

The software and hardware infrastructure is supported by myinternet in a number of ways to ensure that uninterrupted service is delivered.

System and network administrators continuously watch for alerts on all production services at our headquarters and have direct escalation paths to system architects, software developers, hardware vendors and senior management.

With current customers, we monitor network activity and immediately respond when interruptions occur, to ensure minimal disruption.

Benefits of Software and Hardware Infrastructure Support

• Data back up performed by myinternet protects your investment.
• Additional hardware requirements are advised to you in advance to allow for budgeting.
• Service Level Agreements are provided around this service that so that you know what to expect.
• Downtime is minimised through host and network monitoring, with alerts to service delivery staff.
  

This product comes as a mandatory item when your education authority purchases any of the myinternet packages. Please contact us on sales@myinternet.com.au for further details.
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