Download Software Support brochure (PDF file)

myinternet has 10 years experience ensuring service availability for our customers. Our network monitoring system leverages industry standard components, combining a central analysis system with decentralised monitoring and collection. System and network administrators continuously watch for alerts on all production services at our headquarters and have direct escalation paths to system architects, software developers, hardware vendors and senior management.

We are committed to achieving the highest level of customer satisfaction in the industry, with quality focused programs designed to provide services that enhance and maximise the use of myinternet products. Our software support group are highly skilled, motivated, energetic, and are eager to solve your software problems or questions.

Two contact points are provided within this service. The first is a second level help desk that provides additional support to your internal help desk and covers service issues, customer administration and is a single point of contact during school hours. Secondly we provide an Account Manager for issue management and as an escalation point for critical matters.

Benefits of Software Support

• Downtime is minimised through host and network monitoring, with alerts to service delivery staff.
• Upgrades to the software are part of the license fee, therefore you always have the ability to be on the latest version.
• Service Level Agreements are provided around this service that so that you know what to expect.
• Frees up your resources to concentrate on using the system rather than supporting it.
• Controlled and predictable costs.
• myinternet provides a managed service, no need to manage a number of suppliers.
• Account Managers provide personalised attention to your service.
  

This product comes as a mandatory item when your education authority purchases any of the myinternet packages. Please contact us on sales@myinternet.com.au for further details.

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